hp Pavilion t860.uk Desk Top Computer

Purchased 28th September, 2005 from Staples
Crown Point Retail Park, Leeds - Tel: (0113) 2 421 061
SALE: 001234 1 005 29172
44004 28/09/05 15:46
HP PAVILION T860 PHOTOS
0829160734576

Product No.         t860.uk
HW BOM:          03y021100
SW BOM:          GB51
System Number  PS273AA
Serial Number    CZB 50406 SZ       WINDOWS XP Operating System

To whom it may concern,

Wireless Mouse - Battery Problems

On September 28th, 2005, I purchased a hp Pavilion Desk top computer from Staples
(Crown Point Retail Park, Leeds).

From the outset, I got recurring low battery warnings and the mouse then cut off
(no led output).

Though I tried some 16 batteries - all new and different types - the problem persisted.

Though the mouse cuts off (no led output), the batteries are all ok
(giving up to 8A on a s/c test !)

I assume therefore, that it is the mouse software, or the mouse battery level detection hardware, that is at fault.

Staples could not offer a replacement mouse from stock and suggested contacting hp direct.

MANY telephone calls to hp resulted in a 'busy' tone and no message option.
Numbers tried were:  02075 125 202 (given by staples) and
0800 4 746 836 (from the website)

It was not easy finding the appropriate technical help page but, though completing a form, I have - as yet - not received anything other than than the automatic response.
(copy at the foot of this letter).

I am currently using a wired mouse and do not want to return the whole system - particularly since I have spent MANY hours installing my desired programs and files !

PLEASE can a replacement mouse be provided - present mouse will be returned to Staples with a copy of this letter.

Please note that I have been 'requested' to replace the keyboard batteries ONCE.
They have been replaced with no further low battery warnings.

Awaiting a reply,

Melvin Ashton
mel@melashton.co.uk
www.melashton.co.uk

Copy of email reply from hp:

Thank you for contacting HP Total Care; please do not reply to this message.
This reply was automatically generated by our e-mail system confirming receipt of your message.

We are dedicated to providing quality responses to our customers in a timely manner.
All messages are handled in the order received, most are responded to within one hour.

If you have submitted an e-mail inquiry that is not related to technical support for a particular product, we will forward your message to the appropriate organization within HP.
To locate the appropriate online help for your product, please use the following Web site located at:

http://welcome.hp.com/country/us/en/contact_us.html

If you are interested in finding out how your HP consumer products could be affected by Microsoft's release of Windows XP Service Pack 2, please visit http://www.hp.com/pond/windowsxp/index.htm.

Once again, thank you for contacting HP Total Care.
Delivering total support for all of your HP products.

Reply  referred me back to supplier (Staples, Leeds)

Mouse exchanged by Staples  -  System now ok  (November, 2005)        HP home Page